We can help with the efficient and positive resolution of civil and commercial disputes related to digital services, including online safety, access to data and data protection. Our independence and expertise can facilitate win-win outcomes to seemingly intractable policy and regulatory challenges. 

If you represent an organisation that is a party to a dispute related to digital services, and has agreed to mediate, then we invite you to book an initial consultation meeting.

External and independent of the parties and the dispute, a neutral mediator guides the parties towards a resolution through dialogue. Lawyers should be involved and asked to draft and execute any settlement agreement, but mediation can be a quicker and cheaper option in comparison with other legal routes. It can also generate more positive and sustainable outcomes. See these notes on mediation, intended as a general guide.

Participants in mediation are free to agree to their own rules for the process, but the UNCITRAL model rules, can be a good place to start. They cover the commencement of mediation, appointment of mediators, conduct of the mediation, communication between the participants and the mediator, confidentiality, the introduction of evidence in other proceedings, settlement agreements, termination of mediation, other dispute resolution processes, costs, the role of the mediator in other proceedings, and the exclusion of liability.